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Privacy Policy

Last Updated: 15 May 2025

1. Who We Are

Luminous Lighting Solutions Ltd ("we," "us," "our") are committed to protecting and respecting your privacy. This policy explains how we collect, use, and protect any personal data you provide when using our website and when you contact us for our services. Our company number is 16302655.

2. Information We Collect

We may collect and process the following data about you:

Business Information: Information submitted via our contact forms (name, company name, email address, phone number, project details).
Technical Information: When you visit our site, we automatically collect your IP address, browser type, device information, and pages you visit through cookies and similar technologies.

3. How We Use Your Information

We use your information for the following purposes:

  • To respond to your enquiries and provide quotes for our commercial lighting services.
  • To manage our business relationship and deliver projects.
  • To send you relevant marketing communications about our services, where you have consented to this.
  • To improve our website and ensure content is presented effectively.

4. Legal Basis for Processing

We process your personal data on the basis of:

Legitimate Interest: It is in our legitimate business interest to respond to your enquiries and provide our services to your business.
Consent: For any direct marketing communications, we will only contact you if you have explicitly given us permission.

5. Data Retention

We will only retain your personal information for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

6. Your Data Protection Rights

Under data protection law, you have rights including:

  • Your right of access - You have the right to ask us for copies of your personal information.
  • Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate.
  • Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.
  • Your right to object to processing - You have the right to object to the processing of your personal information in certain circumstances.

To exercise any of these rights, please contact us using the details below.

7. How to Contact Us

For any questions about this privacy policy or your personal data, please contact us:

Post: Luminous Lighting Solutions Ltd, 41 Cyfarthfa Mews, Swansea Road, Merthyr Tydfil, CF48 1HZ

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK regulator for data protection issues (www.ico.org.uk).